Insurance Claim Assistance

With a few exceptions, we can give you a form to help you submit a claim to your insurance company.

Here is how to submit a claim to your insurance company:

1. Make sure you have completed all personal insurance information at the top of the superbill. Copy COMPLETE information such as subscriber name, insurance ID # and group #, etc from your insurance card. Better yet, send a copy of your insurance card, front and back. It is always better to give more information, rather than less.
2. If your insurance company requires you to mail in an original copy of their own insurance forms, fill in that form, sign it, and then attach our original superbill.
3. Otherwise, just mail in the original superbill to your insurance company. Make sure your insurance company's address is current. If in doubt, call them.
4. Keep the other copy of the superbill to make sure you receive a response for each claim mailed in. Your insurance company may respond to you within two to six weeks.
5. If you have not received a response after 6 weeks, CALL your insurance company to make sure they received the claim. This is very important! You would be surprised how many insurance claims get lost somewhere. The squeaky wallet gets the dollar!
6. Bonnie is the insurance specialist at our office. She is available at 360-385-5658 to help with simple questions about your claim. More complex assistance is available at an hourly rate.

When we can't help you with an insurance claim:

We can provide services to people on Medicare, Medicaid, DSHS, Basic Health, and managed care plans only on a private pay basis. We can provide no billing documentation whatsoever for Medicare, Medicaid, DSHS, Basic Health and other subsidized government plans.

If your claim is denied or "To improve their breath"

Frequently companies will tell you "We can't reimburse you. The doctor put the wrong code on the form." Without criticizing the insurance companies too much, let's just say that this reminds us of our third-grade school teacher who liked to ask impossible questions such as "Why do baseball players chew tobacco?" Then she'd accept no answer except the one she happened to have in her head.

3/4/04 L